Job Title

Branch Manager

Salary

£25,000 pa basic (£35,000 OTE)

Location

Leicestershire

Sector

Management Level Appointments

Appointment Type

Operations Management

Job Description

To Recruit, Train and Manage a team of Mobile Patrol officers and Supervisors in a designated branch who will deliver Customer Service to their portfolio of customers ensuring profitability and growth.

Person Specification

Key Areas of Responsibility:

1. To support the sales structure and delivery of new sales at National and local level

Support the local Sales Consultant by attending meetings where necessary

Ensuring the timely delivery of new sales

Ensuring optimum levels of recruitment in order to deliver the service at short notice if necessary

Responsible for growing the existing portfolio through upselling and price reviews

Ensuring an efficient rollout of National Contracts

Ensuring the team generates a constant flow of leads for the branch·In line with budget ensure portfolio sales and extra sales are invoiced correctly

2. Fully accountable for the Branch Financials

Ensure Direct Costs including wages are kept in line with budget and take corrective action if needed

Ensure Indirect costs are in line with budget and take necessary action to correct if required

To collect payment of invoices within our agreed terms and conditions.

3. To recruit, train and manage a team of MPO’s, Supervisors and other Branch staff to deliver a world class customer service

Responsible for recruiting and selecting new staff.

To ensure all new staff are trained in line with Company Policy.

Fully responsible for the Management of all staff within the designated branch to include performing Disciplinary Meetings where necessary.

To ensure all staff within the team are rostered and paid in a timely manner.

4. Reporting

Complete daily/weekly/monthly reports in a timely manner.

5. Training and Development

Ensure ongoing personal development in line with appraisal goals.

Attend training courses and action learning outcome.

Work closely with the appointed Regional Manager to develop Customer Service skills.

6. Customer Service Delivery

To ensure the Team delivers Customer Service as per customer requirement. and standard operating procedures.

To ensure the lines of communication are kept open with customers.

To respond in a timely manner to all customer queries.

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Qualifications & Experience

Essential;

Must live within a 45 minute commute of local branch office.

Must be able to attend company events (e.g. training/meetings) throughout the UK.

Must be able to stay overnight to attend events, usually no more than an average of bi-monthly.

Willingness to undertake further training.

Smart, clean and tidy appearance.

Ability to plan and organise work.

Persuasive

Ability to Influence

Ability to deliver results and meet customer expectations

Effective Communication Skills

Ability to adapt and respond to change

Ability to lead and superviseAbility to work well with people

Minimum of 1 years experience managing/supervising a small team

Experience of managing a profit & loss account

Where it is necessary to drive to customer locations a full driving license will be required.

Demonstrable driving competency level will need to be achieved.

Basic computer literacy and ability to learn and use company software systems.

Demonstrably sufficient numeracy and literacy skills to calculate profitability and provide written communications to customers.

Working knowledge of the local area.

Desirable;

Ability to learn and researchCreative and innovative

Ability to write good reportsGood analytical skills

Previous experience of recruitment

Previous experience of security industry

Formal Management Qualification

Accounting Qualification

Salary Package

£25,000 per annum basic (£35,000 per annum OTE)